By the way, I love the re-design.

Excellent article. I agree with Luis. Perspective is topic that infiltrates our everyday life. That is because the human race spends much of their waking life making subjective decisions. Being objective [the opposite of subjective] about human interaction is a learned skill.

I’m not a psychologist, but I’ve spent much time being a people watcher. This perspective issue starts when we are children. Parents focus on what a child has done, instead of why the child did it. When my daughter’s grades dropped in school, her mother wanted me to berate the girl on the poor performance. Instead, I focused on WHY or what the underlying cause of my daughter’s grades dipping.

Bottom line is getting all the facts to get the perspective of both or all parties always produces a better outcome [i.e. a better decision on next steps].